Refund Policy

1. General Terms

At RextroX, we strive to ensure that our customers are completely satisfied with our restaurant management software. Please read our refund and cancellation policy carefully before making a subscription purchase.

2. Subscription Cancellations

You can cancel your subscription at any time by contacting our support team or through your account settings. Once canceled, you will continue to have access to the service through the end of your current billing period.

3. Free Trial

We offer a free trial period for new users to evaluate our software. We encourage all users to fully utilize this trial period to ensure our software meets their business requirements before committing to a paid subscription.

4. Refund Eligibility

Refunds are evaluated on a case-by-case basis and are typically only granted under the following circumstances:

• You were charged incorrectly due to a technical error on our end.
• The software experienced severe, extended downtime that prevented you from operating your business, and we failed to resolve it within a reasonable timeframe.
• You cancel an annual subscription within the first 7 days of the initial purchase (a pro-rated refund may apply).

5. Non-Refundable Situations

We do not issue refunds for:

• Partial months of service if you decide to cancel before the end of your billing cycle.
• Changes in your business operations that make the software unnecessary.
• Lack of usage of the software during an active subscription period.
• Setup fees or custom development charges (if applicable).

6. Process for Requesting a Refund

To request a refund, please contact our support team at Info@sobeit.in with your account details and the reason for your request. We will review your request and respond within 5-7 business days.

7. Changes to this Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated revision date.